Terms and Conditions

Last Updated: 10th January 2025

Welcome to the Southern Flames BBQ website located at www.sflames.com (the "Website"). By accessing and using this Website, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use this Website.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and Southern Flames BBQ ("Southern Flames BBQ," "we," "us," or "our") regarding your access to and use of the Website and any services offered through the Website, including online ordering for carryout or delivery (the "Services").

2. Use of the Website

You may use the Website for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Website in any way that violates any applicable federal, state, local, or international law or regulation.
  • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website.
  • Use the Website to transmit or solicit any unsolicited advertising, promotional material, or any other form of solicitation (spam).
  • Attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website.
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • Impersonate or attempt to impersonate Southern Flames BBQ, a Southern Flames BBQ employee, another user, or any other person or entity.

3. Online Ordering and Payment

Southern Flames BBQ offers online ordering for carryout and delivery through the Website. By placing an order through the Website, you agree to the following: 

  • Order Accuracy: You are responsible for ensuring the accuracy of your order, including the items selected, quantities, and any special instructions.
  • Pricing and Availability:All prices are subject to change without notice. Menu items are subject to availability. We reserve the right to cancel or modify orders if an item is unavailable.
  • Payment:You agree to pay the total amount for your order as displayed on the Website at the time of checkout. We accept [List Accepted Payment Methods - e.g., credit cards, debit cards]. Payment processing is facilitated by [Name of Payment Processor, if applicable]. You agree to abide by the terms and conditions of our payment processor
  • Order Confirmation:: Once your order is placed, you will receive an order confirmation via email or through the Website. This confirmation does not signify our acceptance of your order, but rather confirms that we have received it. We reserve the right to refuse or cancel any order for any reason.
  • Modifications and Cancellations:Once an order is placed, modifications or cancellations may not be possible. Please contact us directly at (215) 621-7919 as soon as possible if you need to make changes to your order. We will do our best to accommodate your request, but we cannot guarantee modifications or cancellations.

4. Carryout and Delivery

  • Carryout: For carryout orders, please arrive at Southern Flames BBQ, located inside the Market at Fareway at 8221 Germantown Ave, Philadelphia, PA 19118, during the specified carryout hours: Wednesday - Sunday, 11:00 AM - 5:30 PM.
  • Delivery:Delivery service is subject to availability and may be limited to certain geographic areas. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by factors beyond our control, such as traffic, weather, or other unforeseen circumstances.
  • Order Pick-Up/Delivery Issues:: If you experience any issues with your carryout or delivery order, please contact us immediately at (215) 621-7919.

5. Food Allergies and Dietary Restrictions

Southern Flames BBQ takes precautions to avoid cross-contamination; however, our food may contain allergens or come into contact with allergens. It is your responsibility to inform us of any food allergies or dietary restrictions when placing your order. We will do our best to accommodate your needs, but we cannot guarantee that any of our products are completely free of allergens.

6. Intellectual Property

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by Southern Flames BBQ, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as generally and ordinarily permitted through the Website according to these Terms.

The Southern Flames BBQ name, the sflames.com domain name, and all related names, logos, product and service names, designs, and slogans are trademarks of Southern Flames BBQ or its affiliates or licensors. You must not use such marks without our prior written permission.

7. Disclaimer of Warranties

THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, SOUTHERN FLAMES BBQ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

SOUTHERN FLAMES BBQ DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SOUTHERN FLAMES BBQ, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE WEBSITE OR THE SERVICES, ANY CONTENT ON THE WEBSITE, OR ANY WEBSITE LINKED TO THE WEBSITE, EVEN IF SOUTHERN FLAMES BBQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF SOUTHERN FLAMES BBQ ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE TOTAL AMOUNT PAID BY YOU TO SOUTHERN FLAMES BBQ IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100.00), WHICHEVER IS GREATER.

9. Indemnification

You agree to defend, indemnify, and hold harmless Southern Flames BBQ, its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website, including, but not limited to, your User Contributions, any use of the Website's content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Website.

10. Governing Law and Jurisdiction

These Terms and all matters relating to the Website are governed by and construed in accordance with the internal laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the federal or state courts located in Philadelphia County, Pennsylvania. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

11. Changes to Terms and Conditions

We reserve the right to modify or revise these Terms at any time without notice. Any changes will be effective immediately upon posting the revised Terms on the Website. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes. It is your responsibility to check this page periodically for updates.

12. Contact Information

If you have any questions about these  Terms and Conditions,  please contact us at:

Southern Flames BBQ 8221 Germantown Ave Philadelphia, PA 19118 (215) 621-7919

13. Entire Agreement

These  Terms and Conditions  constitute the entire agreement between you and Southern Flames BBQ with respect to the Website and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Southern Flames BBQ.

14. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.